Terms of use

1. What YukTap is

• YukTap is an information platform that helps customers find a carrier, agree on a price, track the shipment and pay safely.
• YukTap is not a carrier and does not provide transport services. The contract of carriage is between the customer and the carrier; the Platform provides the tools, accounts for payments and handles disputes.

2. Account

• You need a mobile number confirmed via Telegram or a code. The Platform is for people aged 18 and over.
• You are responsible for keeping access to your phone and account secure and for the accuracy of your data.
• A company may add employees and assign roles. Their actions within a role are actions of the company. See the Terms for companies.

3. Carrier verification

• Carriers get access to orders after document checks described in the Terms for carriers.
• Verification reduces risk but does not guarantee quality. Ratings and reviews reflect other users experience.

4. Orders and price

• The customer enters addresses, cargo, weight, time and vehicle. The Platform calculates a recommended price from rates, distance and conditions.
• In instant mode the first matching verified carrier takes the order at the published price. In offers mode carriers name their price and the customer chooses.
• The customer must describe the cargo truthfully. Prohibited and restricted goods are listed in a separate document.

5. Payment and fees

• Payment is held until handover and released to the carrier after delivery is confirmed, as described in the Safe payment rules.
• The customer service fee is 3% of the carriage price, at least 0.50 ₼. The carrier commission is 5% of the carriage price, at least 1 ₼. Amounts are shown before an order is published and accepted. Companies may have individual terms.

6. Performing the carriage

• The carrier confirms each step in the app: departure, arrival, loading with photos, leaving with cargo, arrival at drop-off and handover with photos and the recipient code.
• During the trip the carrier app shares its location so the customer and recipient can follow the cargo.
• The carrier follows traffic rules, working and rest time and vehicle requirements and issues the electronic waybill (e-qaimə) where required.

7. Cancellation and disputes

• Cancelling is free before a carrier is assigned. After assignment and payment the carrier may receive compensation. See the Cancellation and refund rules.
• If something goes wrong, either party can open a dispute. The procedure is in a separate document; the amount is frozen until a decision.

8. Conduct

It is prohibited to arrange payment outside the Platform for orders found on it, to publish fake orders or reviews, or to insult other users. Sanctions are in the Code of conduct.

9. Liability

• The carrier is responsible for the cargo during carriage under the laws of the Republic of Azerbaijan and the contract of carriage.
• The Platform is responsible for its features working correctly and for accounting of payments, and is not liable for losses caused by inaccurate user data, third parties or force majeure.
• Unless the law provides otherwise, the Platform liability for one order is limited to the service fee and commission for that order.

10. Changes and governing law

• We may update these documents. We announce material changes in the app and ask you to accept the new version.
• The laws of the Republic of Azerbaijan apply. Disputes not settled on the Platform are heard by the courts of the Republic of Azerbaijan.