Ratings and reviews rules
Version of 15 September 2026 · Preliminary version before the commercial launch of the service.
Ratings help choose reliable partners. To keep them trustworthy, ratings are left only for real orders.
1. Who rates
Only participants of a completed order: the customer rates the driver and the carrier company, the carrier rates the customer and their company. One rating per order from each side.
2. Separate ratings
Carrier and customer ratings are calculated separately. A company driver has a personal rating; the company has an overall rating across all its drivers trips.
3. What is removed
Insults, threats, discrimination, personal data, advertising, reviews not about the order, ratings given for a reward or discount.
4. Reporting a review
If a review breaks the rules, write to Support with the order number. Ratings are not removed just because they are low.
Questions about these documents: Support section in your account or app.