Help center

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• How to create an orderEnter pickup and drop-off addresses. The route and price appear on the map right away.
• How payment is protectedPayment is held on the card and released to the carrier only after handover.
• Cancelling an orderCancelling before a carrier is selected is free.
• Damaged cargo: disputesOn the order page tap "Report a problem", choose a reason and add photos.
• How to become a carrierBy law a carrier needs a VÖEN: a company or sole proprietor.
• Trip stepsOnce payment is held, tap "Start trip". While the app is open the shipper sees your location.
• When do I get paidThe amount reaches your balance when the shipper confirms receipt or after 24 hours.
• How rating worksAfter each order both sides rate each other from 1 to 5 and leave a review.
• Company roles and accessOwner: full access. Admin: everything except company settings.
• Invoices and e-qaiməVerified companies can pay by invoice: the limit is agreed with a manager.