Privacy policy

1. Data we collect

• Phone number, name, profile photo, language, about section.
• For carriers and companies: VÖEN, verification documents, vehicle details.
• Order data: addresses, cargo description and photos, recipient contacts, order and support chats, ratings and reviews, dispute materials.
• Carrier location during an active trip and while online.
• Technical data: device type, push token, IP address, error logs.

2. Grounds and purposes

• Performing the contract: creating and running orders, matching carriers, price and route, notifications.
• Legal obligations: accounting and tax records, answering lawful requests.
• Legitimate interest: verifying participants, preventing fraud, keeping the service secure.
• Consent: marketing messages if you turned them on.

3. Who sees your data

• The other party sees your name, rating and phone only after a carrier is assigned.
• The recipient tracking link shows status, approximate location and the carrier initials, without phone or price.
• Moderators see verification documents and dispute materials.
• The payment partner receives what is needed for a payment. We do not store card data.
• Public authorities receive data only on a lawful request.

4. Where data is stored

Data is stored with cloud infrastructure providers in European Union data centres (Frankfurt). Transfer outside Azerbaijan is based on your consent and uses encrypted connections.

5. Location

• The carrier app shares coordinates only during a trip and while online. Track points are deleted 3 days after the order ends; a simplified route line stays on the order.
• The customer app uses location only to fill in an address when you tap My location.

6. Retention

Order and payment records are kept for the period required by tax law. Chats and reviews are kept while the account exists. After deletion the profile is anonymised and verification documents are deleted.

7. Security

Access is restricted by roles and database-level rules, connections are encrypted, documents are kept in private storage, staff access is logged.

8. Your rights

Request information about your data, correct it, withdraw consent, delete your account. Most actions are in your profile, the rest through Support. We answer within the time set by law.