Eight rules that keep you safe when booking freight transport

1. Keep the price in writing

A price said over the phone proves nothing. Keep the order electronic: route, vehicle, date and amount recorded. In YukTap this is saved automatically.

2. Do not pay a cash advance

Avoid anyone asking for prepayment before they have even seen the cargo. The safest setup is payment held by the service and released to the carrier only after delivery.

3. Check the driver and the vehicle

The order shows the driver name, phone and vehicle plate. If a different vehicle turns up, do not hand over the cargo.

4. Take photos at pickup

Photograph the whole load and any existing damage separately. This is the strongest argument in a dispute.

5. Use the delivery code

Only the person receiving the cargo should know the code. Never give it to the driver in advance: the code is the proof of handover.

6. State weight and size honestly

Wrong data leads to recalculation on the spot, which always costs more and often ends in an argument.

7. Look at the rating

Completed orders and reviews give a real picture. The profile statistics are public.

8. Keep negotiations in the order chat

Let every agreement stay in the chat. Words on the phone vanish, a message stays and support can see it.

If something goes wrong, open a dispute in the dashboard. The payment is still with the service and will not move until the dispute is settled.